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Hypervalent Studio terms of service

Last updated: 1 July 2026

These Terms of Service (“Terms”) govern access to and use of the Hypervalent Studio product, in both its Cloud and Self-Hosted forms. They are separate from the website terms that cover hypervalent.io. The specific commercial terms for your subscription — your plan, fees, and any negotiated terms — are set out in the agreement or Order Form presented when you create an account or sign a contract.

1. Acceptance

By creating an account, signing an Order Form, or using Hypervalent Studio, you agree to these Terms on behalf of yourself and any organization you represent, and you confirm you have the authority to do so. Hypervalent Studio is provided by Hypervalent (“Hypervalent”, “we”, “us”).

2. Definitions

  • Service — the Hypervalent Studio platform, in its Cloud and Self-Hosted forms.
  • Cloud / Self-Hosted — the hosted and self-managed deployment options.
  • Customer — the individual or organization that subscribes to the Service.
  • Authorized User / Editor — a person granted a seat under a Customer’s organization.
  • Organization — the workspace that groups a Customer’s projects, seats, and billing.
  • Content — the material a Customer creates, uploads, or manages in the Service.
  • Order Form — the ordering document or sign-up agreement that sets a Customer’s plan and fees.
  • Fees — the amounts payable for the Service.

3. Accounts & eligibility

  • You must provide accurate account information and are responsible for all activity under your organization.
  • An Organization Owner administers seats, roles, and billing. Account security features include two-factor authentication (TOTP) and OAuth single sign-on.
  • You must be able to form a binding contract to use the Service.

4. Subscriptions, billing & renewal

Fees, tiers, seats, and metered allowances are as described on our pricing page and your Order Form. Cloud plans auto-renew each billing period unless cancelled. Metered API-request and bandwidth overages are billed in arrears. Taxes are your responsibility unless stated otherwise.

5. Cancellation & refunds

Ending a subscription, and any refunds, are governed by our cancellation and refund policies, which form part of your subscription terms.

6. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy. We may suspend or terminate access for violations.

7. Your content & data

  • Ownership. You retain all rights to the Content you create in the Service.
  • Licence to operate. You grant us a limited licence to host, process, and display your Content solely to provide the Service.
  • Privacy. Our handling of personal data is governed by our privacy policy.

8. Intellectual property & software licence

  • Cloud. We grant you a non-exclusive, non-transferable right to access the hosted Service during your subscription term.
  • Self-Hosted. The software is licensed under the commercial licence applicable to your plan (Pro or Enterprise).
  • Hypervalent retains all rights in the software, trademarks, and documentation.

9. Warranties & disclaimers

The Service is provided “as is”. Beta and roadmap features — for example, SAML/SCIM, webhooks, and full API tokens — are provided without warranty, may change, and are not available until announced as generally available.

10. Limitation of liability

To the maximum extent permitted by law, Hypervalent is not liable for any indirect or consequential loss, and our aggregate liability arising from the Service is limited to the Fees you paid for it in the twelve months before the claim.

11. Indemnification

You are responsible for claims arising from your Content or your misuse of the Service. Any further indemnities are as set out in your Order Form or subscription agreement.

12. Term, suspension & termination

The term follows your subscription or Order Form. We may suspend or terminate access for non-payment or breach, including violations of the Acceptable Use Policy. Handling of your data after termination follows our cancellation policy.

13. Changes to the Service & these Terms

We may modify the Service and update these Terms. Material changes are communicated before they take effect and reflected by the “last updated” date above.

14. Governing law & disputes

The governing law, venue, and any dispute-resolution terms that apply to your subscription are set out in your Order Form or the agreement presented at sign-up.

15. Contact

Legal notices: legal@hypervalent.io. General support: support@hypervalent.io. You can also use our contact form.